Shipping policy

We deliver to every city in Pakistan, with Cash on Delivery on every order. Delivery charges are shown at checkout before you place your order.

How long it takes

Order confirmation: we call or WhatsApp you to confirm every Cash on Delivery order, usually the same day.
Dispatch: confirmed orders are packed and handed to our courier within 1–2 working days.
Delivery: 2–4 working days for major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) and 4–7 working days for other cities and remote areas.

Working days are Monday to Saturday, excluding public holidays. During sales, Eid and new drops, dispatch can take a day or two longer. We'll keep you updated on WhatsApp.

Order confirmation

To keep delivery fast and fair for everyone, we confirm each Cash on Delivery order by phone or WhatsApp before it ships. If we can't reach you within 48 hours after a few tries, the order may be cancelled. You're always welcome to place it again.

Cash on Delivery

Please keep the exact amount ready. The total is in your order confirmation.
Courier policy doesn't allow parcels to be opened before payment. Please check that the parcel is sealed and undamaged before you accept it.
If anything is wrong when you open it (wrong item, wrong size or damage), message us within 48 hours with your order number and photos, and we'll sort it out. An unboxing video helps us resolve issues faster.

Tracking your order

Once your order ships, we'll share the courier tracking number. You can check your order any time on Track your order.

Refused or undelivered parcels

If a parcel is refused at the door or returned because the address was incomplete or the phone was unreachable, the order is cancelled. Customers with repeated refused parcels may be asked to pay in advance for future orders.

International orders

We currently ship within Pakistan only.

Payment

You can pay with Cash on Delivery, or online by bank transfer or Easypaisa (our account details are shown after you place your order). Online orders ship once we verify the payment. Card payments through our payment partner, Safepay, are coming soon.