Refund policy

Wrong size? Swap it within 7 days of delivery. Got a faulty or wrong item? We'll fix it for free.

Size exchanges

You can exchange any full-price item for a different size within 7 days of delivery, as long as:

It's unworn, unwashed and free of perfume, makeup or stains.
All original tags are attached and it's in its original packaging.
The size you want is in stock. If it isn't, you can pick another item of the same or higher value (you pay the difference).

For size exchanges, you send the item back to us and we pay to deliver the new size. The return courier charge is paid by you.

Faulty, damaged or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, message us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We'll arrange a free replacement, or a full refund if a replacement isn't available. We cover all delivery charges.

Refunds

We don't offer refunds for change of mind. Size exchanges are available instead (see above).
Refunds apply to faulty, damaged or wrong items that can't be replaced, and to orders we cancel after you paid in advance.
Paid online (bank transfer or Easypaisa): the refund goes back to the same account or wallet you paid from, within 7–10 working days of approval. Your bank may take a few extra days to show it.
Paid with Cash on Delivery: refunds are sent by bank transfer, JazzCash or Easypaisa within 7–10 working days of approval.
You can choose store credit instead of a refund, which is issued straight away.
Original delivery charges are refunded only when the item was faulty, damaged or wrong.

Sale & limited items

Items bought on sale or marked Limited can be exchanged for a different size if available, but can't be refunded unless faulty.

How to request an exchange

WhatsApp us on +92 371 1322476 with your order number, the item, and the size you want.
We'll confirm and share the return address and instructions.
Pack the item securely with its tags and send it back via any courier.
Once we receive and check it (usually within 2 working days), we ship your new size.

Your order number is in your order confirmation email, or find your order on Track your order.

Cancelling an order

You can cancel any time before your order is shipped: just WhatsApp us your order number. If you paid in advance, you get a full refund to your original payment method. Once shipped, an order can't be cancelled, but you can exchange it after delivery as above.